Returns & Refunds Policy

30-Day Change-of-Mind Returns

We want you to shop with confidence. In addition to your rights under the Australian Consumer Law, we offer change-of-mind returns within 30 days of delivery, subject to the conditions below.

To be eligible for a change-of-mind return:

• The item must be unused and in its original condition.
• The item must be returned in its original, unopened packaging.
• You must contact us within 30 days of delivery to request the return.
• You are responsible for the cost of returning the item.
• The item must be returned safely and arrive in its original condition.

We recommend using a tracked postal service, as we cannot accept responsibility for change-of-mind returns that are lost or damaged during return transit.

Once the returned item has been received and inspected, we will notify you of the outcome. If the return meets the conditions above, a refund of the purchase price will be issued to your original payment method.

Any original shipping charges are non-refundable for change-of-mind returns, except where required by law.

How to Request a Change-of-Mind Return

To request a return, please contact our customer support team within 30 days of receiving your order. Include your order number and the reason for your return.

Please do not send a change-of-mind return until we have provided you with the applicable return instructions. Change-of-mind returns sent without first contacting us may be delayed or may not be accepted.

This prior-contact requirement does not limit your rights regarding faulty, damaged, incorrect or otherwise non-compliant products under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Please contact us if your item:

• Arrives damaged;
• Is faulty or defective;
• Is unsafe;
• Is significantly different from its description or images;
• Is not fit for its disclosed purpose; or
• Is not the item you ordered.

We may request photographs, videos or other reasonable information to help us assess the issue. This does not limit your rights under the Australian Consumer Law.

Major Problems

Where a product has a major problem, you are entitled to choose between:

• A replacement; or
• A refund.

A major problem may include circumstances where the product:

• Would not have been purchased by a reasonable consumer had they known about the problem;
• Is substantially unfit for its normal purpose and cannot easily be fixed within a reasonable time;
• Is substantially unfit for a purpose you told us about and cannot easily be fixed within a reasonable time;
• Is significantly different from its description or sample; or
• Is unsafe.

Minor Problems

Where a product has a minor problem, we may choose to provide a repair, replacement or another appropriate remedy.

If we cannot repair the product within a reasonable time, you may be entitled to a replacement or refund in accordance with the Australian Consumer Law.

Return Shipping for Faulty or Incorrect Items

Where an item is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs or provide another reasonable method for returning the item where required.

Please contact us before returning the item so that we can provide appropriate return instructions.

We are not responsible for return costs where, after assessment, the product is found not to have a fault or the problem was caused by misuse, accidental damage, abnormal use or a failure to follow the product instructions.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow a reasonable processing period after the refund has been approved. The time taken for the funds to appear in your account may also depend on your bank or payment provider.

Australian Consumer Law

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

Our voluntary 30-day change-of-mind policy operates in addition to these rights. Consumer guarantee rights are not limited to 30 days and may continue to apply for a reasonable period depending on the product, its price and the circumstances.

Contact Us

For questions about a return, refund or product issue, please contact our customer support team and include your order number and relevant details.